Cancellation and refund policy — TaharaSmart

Operator: יהלום זקס. Cancellation notices: contact@taharasmart.com.

This policy applies to trials, monthly subscriptions and annual subscriptions. It does not diminish mandatory legal provisions. A request not to renew a subscription at the end of a paid period differs from notice terminating the transaction earlier. Choosing the first does not remove the second option where provided by law.

1. Trial without a payment method

The trial lasts 30 full days. Without plan selection, addition of a payment method and payment authorisation, no payment is collected at its end and cancellation is unnecessary to prevent a charge. If there is no other access entitlement, subscription functions become unavailable when the trial ends. Information is not automatically deleted solely because the trial ended.

2. Scheduled billing during a trial

You can choose a plan and add a payment method during the trial without an immediate charge. The first charge's date and amount will be displayed before confirmation. You may cancel that scheduled charge before it occurs through subscription settings or the methods below; the remaining trial continues free of charge.

The end of the 30-day trial does not remove a cancellation right arising from the paid contract date, receipt of the disclosure document or the law. Where notice or additional consent is required before a transition to payment or renewal, we will comply.

3. Billing cycles

A monthly subscription is billed in advance at NIS 14.90 per month; an annual subscription at NIS 149 per year, unless another price version was expressly approved. The total price and billing period are shown at contracting. Annual prepayment does not remove statutory early termination or refund rights.

4. Cancelling automatic renewal at the end of the period

4.1. In “Settings — Subscription”, you can select “Cancel automatic renewal”. Before confirmation, the access end date and the fact that service continues until that date will be displayed.

4.2. Confirming a request worded “I request that the subscription end on ________ and not renew” is the user's choice of an express future end date. Authorisation for another renewal charge is revoked upon receipt of the action, and service remains active until the selected date.

4.3. This action does not automatically refund the current period, because the user requested continued service until its end. It does not exclude any legally due refund or early cancellation, including following a separate cancellation notice.

4.4. Removing the application from the home screen, non-use, signing out or revoking Google permission does not itself notify the operator of cancellation. A valid cancellation notice received through a permitted method will, however, be handled without pressing the account button.

5. Giving cancellation notice beyond end-of-period cancellation

You may request early termination or exercise a statutory cancellation right through “Transaction cancellation and cancellation notice” in the online cancellation centre, clearly linked from the home page, and the additional methods in section 9. You need not first cancel renewal, accept a retention call or give reasons where the law does not require them.

A clear termination notice that does not request continued service until a later date will not automatically be interpreted as a request to wait until the year or month ends. Handling time is measured from the legally relevant time of giving notice, not when an employee opens it or an internal system approves it.

6. Ongoing transactions in Israel

For an ongoing transaction governed by the Consumer Protection Law, the contract will end within three business days after lawful cancellation notice; if sent by registered mail, within six business days after dispatch, unless the user specified a later date. It may end before that maximum according to the request and operational ability.

From termination, the user will not be charged for service relating to a later period. Prepayment for a period after termination will be refunded as required by law and this policy. Service the operator chooses to leave available against a termination request does not itself constitute consent to continued payment.

7. Distance transaction cancellation rights in Israel

7.1. Where distance-selling cancellation rights apply, an ongoing service may be cancelled within 14 days of the transaction or receipt of the required disclosure document, whichever is later, even after service begins, subject to statutory conditions and exceptions.

7.2. If service has already been supplied, the proportionate consideration permitted by law may be charged. TaharaSmart does not charge a cancellation fee merely for cancelling a subscription. This neither waives lawful consideration for service actually supplied nor authorises charges for a period following valid termination.

7.3. Where defects, non-conformity, non-supply or breach entitle cancellation, the law and appropriate remedies apply. These rights must not be restricted solely because the service is digital, there was a trial or the user signed into an account.

7.4. A person with a disability, a senior citizen aged 65 or older or a new immigrant as defined by law may have a four-month cancellation right when statutory conditions are met, including a conversation during the distance transaction, which may include qualifying electronic communication. We will request only evidence the law permits.

8. Refund calculation and timing

8.1. Where a proportionate refund is required, it will be calculated using the consideration actually paid for the billing period and the portion relating to time after termination, subject to law. For an annual subscription, the basis is the agreed annual price, not retroactive repricing of elapsed months at the higher monthly rate.

8.2. An unpaid free period or referral month does not itself create a right to cash redemption. We will nevertheless distinguish paid time from free time so as not to reduce a refund due for actual payment.

8.3. Refunds will be made within the statutory deadline. For distance-selling cancellation in Israel where the statutory restitution mechanism applies, we will return the amount due within 14 days of receiving the cancellation notice. A shorter applicable deadline will be honoured. Refunds will use the original payment method where possible or another lawful method. Credit will not be imposed instead of a legally due monetary refund.

8.4. When the bank or card issuer displays the credit also depends on them; this does not extend our duty to make the refund on time. We will provide confirmation as needed. Lawful cancellation must not be conditional on signing a waiver of claims.

9. Cancellation methods and notice details

Notice may be sent by email to contact@taharasmart.com. This does not limit any cancellation method or right required by applicable law. Mandatory cancellation channels remain available without an active subscription.

Include your name, legally required identification details, including in Israel an identity number insofar as required in the notice under section 14ט of the Law, and your account email or information enabling it to be located. For cancellation from an identified account, we will use the existing identification insofar as legally sufficient. We will not require an identity-document photograph or excess details where unnecessary and impermissible.

The suggested website form may be used, but another unequivocal notice will be honoured if it meets legal requirements. We will send an acknowledgement and end date and specify any refund due. Missing material information will be followed up promptly; an immaterial omission will not be used to delay valid cancellation.

10. Incorrect charges, duplicate charges and defects

Claims of unauthorised, excessive, duplicate or post-cancellation charges will be examined promptly within legal deadlines. Where section 13ד1 of the Consumer Protection Law applies, its investigation, response and restitution procedure, including legally required additions, will also be followed.

A temporary defect does not necessarily entitle a full refund for the entire subscription. Conversely, this does not exclude cancellation, a price reduction or refund for non-supply, non-conformity or material breach. Requests will be assessed against the promised service, impact and law.

11. Cancellation and referral credits

When cancelling renewal with free months remaining, you may choose to end at the close of the current period and retain the balance, or use the free months followed by termination without a new charge. The displayed date will reflect that choice. Credits will not be used to delay early termination against the user's request.

12. Account deletion, suspension and rejoining

Cancelling only the subscription does not delete information. Account deletion also stops future charges and will not leave a chargeable subscription without an accessible account. Refund eligibility will be assessed separately under the law; deletion is not a waiver of a refund.

An account suspended for payment failure may still cancel and exercise rights. Rejoining after final termination uses the plan and price then displayed. Reversing a renewal cancellation before termination will not cause duplicate charges or unnecessarily create a new subscription.

13. Users outside Israel

Mandatory local law providing additional or broader rights prevails. The international addendum describes, among other things, distance cancellation rights in Europe and the United Kingdom. A renewal-cancellation interface does not replace a withdrawal function or immediate cancellation where legally required.

14. Dispute resolution

You may contact support about a charge without waiving recourse to your bank, issuer, authority or competent court. Raising a dispute in good faith is not fraud. A charge reversed by the payment processor may affect access and referral credit under the terms, but will not remove a legal right.