Terms for AI customer support

1. The service and your choice

TaharaSmart AI customer support is operated by יהלום זקס under the business name Yahalom Digital Systems This is an AI service, not a human representative Changing the assistant’s display name does not change the service identity, authority or historical consent evidence

Use requires separate consent that is not preselected or a condition of ordinary product use Help and human support remain available without consent, after withdrawal, during an outage or after a subscription ends Human support is available at support@taharasmart.com, without a promised response time

2. Purposes and information

The service helps with using the product, non-religious settings, subscriptions, billing enquiries and support requests It may process text you enter and the limited support facts necessary for the question, such as subscription status, transaction records, notification preferences and your own request status Do not share passwords, verification codes, full card details, other people’s information or unnecessary intimate details

The service has no permission to read personal calendars, religious history, events, notes, personal customs, personal religious status, calculated results or calculation location Its permissions are narrower than yours This restriction does not guarantee that text you enter contains no personal or sensitive information Local filtering reduces risk but cannot necessarily detect every such detail

3. Providers and processing outside Israel

When activated, messages and necessary permitted information may be sent through OpenRouter to Anthropic’s Claude model hosted by Google Vertex at the google-vertex/europe endpoint, or directly to Gemini on Google Vertex in the service project and European processing location eu Provider selection is an administrative decision after privacy and connection checks An outage does not automatically switch providers Processing may occur outside Israel

Activation requires provider settings and policies prohibiting training on service content, content sharing for product improvement and intentional content logging OpenRouter additionally requires deny and ZDR routing to the approved endpoint No training does not mean zero retention Google may retain information for abuse prevention or legal requirements under its terms The chat does not use search, maps, uploads, browsing or provider-hosted external tools We cannot guarantee deletion from a provider or its backups beyond applicable arrangements

For direct Gemini requests, Google may retain flagged prompts for abuse monitoring for up to 90 days, with authorized review where needed and no training, subject to applicable terms

4. Response limits and approvals

AI can make mistakes or misunderstand questions Personal and financial facts come from server sources An answer without an approved source may be withheld A billing forecast does not prove payment A failed attempt or unknown provider state does not establish whether money was collected A receipt appears only when an official document exists and belongs to the account

The service does not make individual religious rulings or calculations Religious questions can receive only approved exact quotations from the canonical knowledge center with a link and referral to a rabbi or qualified adviser Human support is technical support, not a religious ruling service

A permitted account change, request submission or follow-up requires a preview and an additional authenticated confirmation button A yes message is not execution authorization The service cannot charge, refund, change payment methods, cancel plans, delete accounts or edit calendars These actions use official product screens Reminder emails go only to the Google account address SMS requires its separate verification and consent

5. Retention, titles and deletion

Conversations, messages and titles are retained for up to 60 days from creation, or a shorter disclosed period Resuming, adding a message or generating a title does not extend expiry At completion or after inactivity, the active provider receives a dedicated title request using minimal approved topic descriptions, without identifiers or a raw personal transcript A general fallback title may be used on failure

You can delete one or all conversations and withdraw AI consent separately Withdrawal stops new inference and actions Deletion prevents further service access and persistence but cannot recall information already dispatched Durable cleanup and TTL are additional layers, not a promise of deletion at the exact second Backups have their own policies and erasure markers must be applied before restored information is reopened

An explicitly confirmed formal request is separate from AI chat and has a real reference, account name and email, and the content you approved Transcripts, calendars and screenshots are not attached automatically Deleting AI chat does not delete formal requests or financial records Consent evidence and request and financial records follow the applicable legal retention policy Personal operational usage defaults to 60 days Contentless cost aggregates without account identifiers may be retained separately

6. Rights and contact

Contact human support at support@taharasmart.com or the channels in the Contact and operator details page Access, correction and erasure rights follow applicable law, the Privacy Policy and the Data Rights and Account Deletion page These terms do not waive mandatory rights

For data rights and legal enquiries you may also contact yahalomdigitalsystems@gmail.com